One of the world’s leading experts in Customer Experience Management and Loyalty Management. He has over seventeen years of experience working with companies to improve their business performance. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Leadership, Strategic Management, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His past experience include working as a Marketing Director at a high-tech IT firm, consulting for FTSE 50 and Fortune 500 companies, as well as helping firms in improving customer loyalty, developing strategic competitive advantages, increasing sales, improving market share, and reassessing strategic marketing goals.
Specialties: Business Development, Designing and developing high quality training and academic programs, Client Relations, Customer Satisfaction, Customer Loyalty, Emotional Attachment, & Customer Experience Management (CEM).